Conflict & Communication: Avoiding the Traps and Pitfalls of Working With People - A Business Fundamentals Workshop Series

Description

“You won’t believe what she…”  “He never…”   “She ALWAYS…”  “Unbelievable! I mean really?”  “That department drives me crazy.”  “If THEY would just…”
 
Sound familiar?  Does this reflect any of the conversation starters in your office? 
 
Studies suggest that conflict avoidance and conflict resolution are the two most talked-about topics in organizations today—more than sales, more than development, more than customer service. Clearly, we have a problem! 

It does not have to be this way. After all, aren’t we all on the same side?
 
Deanna Merritt’s presentation will include:

•          Candid discussion of the workplace reality of conflict

•          The dangerous consequences of unresolved conflict

•          The power to bring about significant value through conflict (yes, value!)

•          Specific tools and techniques to develop a communication strategy that works in almost every situation

Speaker:     

Deanna Merritt
Goldey-Beacom College        

Dr. Merritt has been teaching for over two decades; it is one of her passions!  As a result of her dedication to her students and the educational process, Deanna is an honored recipient of the distinguished Excellence in Teaching and the Innovative Teaching Awards. Beyond the classroom, she is actively involved in research and writing on those topics of greatest relevance to organizational professionals in today's competitive marketplace. Recent work includes exploring strategies for building organizational trust, developing cooperative organizational relationships and creating an environment where creativity and innovation can thrive.  She presents her work at both academic and professional meetings. She is blissfully married, with 2 teenagers and a dog!

Agenda:
8:30 to 9:00 a.m. -     Networking and Registration
9:00 to 9:20 a.m. -     Introductions
9:20 to 11:20 a.m. -   Training
11:20 to 11:30 a.m. - Wrap-Up

Continental Breakfast is included and provided by Costco Wholesale.

This event will be recorded by the Official EEC Videographer, Billy D. Productions.